Category: General Management

FAILED PROMISES, FAILED PLANS

A lot of solo and small firm attorneys are in a pickle. Plans for retirement which were carefully thought out and put into play long ago are falling apart. It seemed so simple. Where did it go wrong? READ MORE

Social Media Policies: The Impact On Your Practice

With the rapid rise in the use of social media both professionally and personally, the challenges become huge to preserve possible evidence. From text
messages on individual cell phones, to videos on YouTube, to  READ MORE

 

When Family Work Together

I have had the pleasure of working with many midsize and small firms over the years who had various iterations of family members working together. I have never had issue with the policy itself.  Read more

13 Tips to Improve Your Website

I receive requests from many firms to review their web site and tell them how “awful” it really is.  Most of the websites were actually fairly decent, but almost all called for improvement.  As I went along READ MORE

Best Practices For File Closing and Destruction

Many of you are scratching your head and wondering about all the files which have accumulated over years of practice.  Some of you have 50 years of files.  Or a basement, attic, and garage already filled with box after box of files.  What about them?  If you decide to do electronic storage, do you have to go back and purge and scan all those files?  Heck no!!!  READ MORE

EXPECT THE BEST BUT PLAN FOR THE WORST

There was a phone message on the hot line last week that was unfortunate, but not unusual.  A solo practitioner in a small PA town died suddenly of a heart attack.  She was only 49 years old.  She had no known history of illness.  READ MORE

 

Dog Shaming

Whenever I encounter dog shaming photos on social media I have a laughing fit. I can’t imagine the somewhat warped sense of humor that prompted the first person to snap a picture and post it. Does it provide psychic relief to the owner, one wonders?

 

I can now answer that with a definitive YES!  This shaming picture shows my newly rescued Malinois, Mango. She was only with me a scant 3 weeks when my first road trip came up. She made it through the first day without me, and then panicked on the second day.  She escaped from her crate, collapsing it in the process.  She made it over a waist-high shelf into the utility room area adjacent, scattering everything on that shelf onto the floor.  And then she managed to get through the cat door – a feat which defies physics – by destroying the cat door and carpeting outside the door.

 

The shaming brought comic relief for me. In addition, as you can tell from the look on Mango’s face and her body positioning, she clearly knows did a bad thing. I doubt she will be a repeat offender.

 

What a loss we can’t do public shaming with people in our office who offend. You know who I mean . . . the ones who never get their timesheets in on time, or can’t seem to get their bills out the door.

 

Hmmm. . . can we?  Yes, we can, although it should be done somewhat delicately. Back in the day when bulging inboxes could crash a mail server, I used to post a monthly email to all naming the top ten with the largest mailboxes.  When one partner was anointed “email packrat of the year” by me, his response was over the top. He insisted I be fired by the managing partner for publicly humiliating him by calling him a rodent.  With tears of laughter streaming down his cheeks, the managing partner directed him to clean out his inbox.  I can assure you he never made the top ten list again!

 

We have too little accountability at law firms.  That’s why the common phrase “managing a firm is like herding cats” is repeated so often. Maybe it’s time for a little shaming at your office?

Mango the Malinois is exposed for wrongdoing!

Why Branch Offices Fail

This is an issue which affects firms of all sizes. Branch offices open with fanfare and flourish, and a high level of expectation. Sometimes expectations are unrealistic. Sometimes expectations are not clearly defined. Too often, these same offices close later with a barely noticeable hush.  READ MORE …

 

When Your Needs Exceed Your Budget

Last year I worked with a firm which had been in decision paralysis for over a year about having a new website designed.  The existing site was clearly a cookie-cutter design.  Much of the information was no longer accurate.  The firm’s site sorely lacked search engine optimization (SEO).  READ MORE …

 

How Are You Going to Pay Me?

It’s a simple question. Just seven words that can dramatically change your bottom line when spoken at the inception of every potential matter. Why are lawyers so uncomfortable asking this basic question? READ MORE…

 

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