Posts tagged: benchmarks

COMMUNICATE YOUR EXPECTATIONS CLEARLY

What you think you’re communicating may not be the message that’s being heard.  The partners at firm I was helping said they consistently stressed to their associates important criteria such as taking on management responsibilities, developing a book of business, providing superior client management service and so forth. However, the only messages senior associates “heard” at review time was how they were doing relative to their goal of billable hours, coupled with read more

Measuring Billing & Collection Efficiencies

Before you can conclude you are doing a good job in billing and/or collection of receivables, you should be able tomeasure your performance, and then compare those measurements tobenchmark data.  Read more

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